The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €2,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello,
since 31.10. I am trying to withdraw my winnings. It was then on 04.11. and on 11.11. requested further KYC verifications (although my account was already showing as verified).
On 11/15 I then applied for the payout for the third time. On 11/21 I asked the support, I was promised (!) that the money on 23.11. (today) is in my account. No money on the account today, the support told me today that my account will not be closed until November 19th. has been verified (which is false). On my notice that the verification of the KYC department on 14.11. was confirmed, he admitted that was true. The call was then simply handed over to another support person who said I should just "wait a little longer". When I told her the 5 day wait was up TODAY, she said she answered all the questions and ended the call.
Automatic translation:
Public
Public
2 years ago
Hello Pappnase999,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was the last time the casino requested a document from you? Is your withdrawal already requested or in progress? Did you accumulate your balance with real money or with a bonus?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello all
According to our records, the withdrawal request amounting 2k eur was successfully finished 23.11.2022 10:50:12 (UTC)
Dear player, can you please clarify if the issue still persists?
Kind regards
