The player's withdrawal is delayed for over a week. The complaint was closed on the player's request.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €620
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello! My withdrawal is still pending since 22.04.2022! There is no reaction from support. The KYC is done and positive. That's to long for a large casino and it's not the payment provider, it's the casino who holds the money for so long. Nice casino but with this withdrawal timer - once and never again!
Code of missing transactions:
113546c8-ba79-441e-ac85-79df15343616
86423b30-612b-42cd-9146-0dfeadbca489
Public
Public
2 years ago
Hello Winki1979,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings?
Please note that it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi! Please close this case. The casino tried to send the money today! Unfortunately this didn't work. I stupidly opened a second complaint on another platform. I don't want to cause any additional work for the casino and the guru team here!
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