HomeComplaintsVulkan Vegas Casino - The player's unable to withdraw.

Vulkan Vegas Casino - The player's unable to withdraw.

Amount: €500

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 15 Sep 2021 | Case closed : 11 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's unable to withdraw his money from casino, even though he is verified. The complaint was rejected as the player stopped responding.

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3 years ago
Translation

I would like help since it does not allow me to withdraw by any means (bank cards or digital money applications) ... specifically, they do not approve any type of withdrawal and it is not reasonable since my data, photos and documents, were easily accepted

Automatic translation:
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3 years ago

Hello Luis9522,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would try to contact the casino.

When did you finish the verificaion process? Could you please advise if you have played with any kind of deposit or no deposit bonus? Is there any bonus balance left on your account or an unfinished wagering? What is exactly the issue with the withdrawal? - are all payment methods unavailable or does your request get canceled?

Looking forward to your answer and I hope we will be able to resolve it as soon as possible.

Regards,

Nick

Casino.guru

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3 years ago

Dear Luis9522


You are right, saying that the documents were accepted. But this does not mean the account was verified.


The KYC was completed a couple of hours ago, you may proceed with the withdrawal.


Congrats on your win!


Best regards,

Alexander

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3 years ago
Translation

When trying to make the withdrawal specifically with a card, he does not allow it, he denies me the operation ... I do not even get that they are verifying it, only the withdrawal does not proceed

Automatic translation:
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3 years ago

Dear Luis9522

Can you please provide a screen-shot?


Thank you in advance!


Kind regards


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3 years ago

Dear CasinoGuru team,


I would like to confirm, that the withdrawal was successfully completed on 17.09.2021 04:47:13 (UTC)


Dear Luis9522

Would you kindly confirm you'd received the money?


Thank you in advance!


Best regards

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3 years ago

Dear Luis9522,

Please let us know when the money arrives. Will be waiting for your confirmation.

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3 years ago

Dear Luis9522,

We haven't hear from you in a while. Please not that if we won't get any answer within the next 7 days, the complaint will be rejected.

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3 years ago

The complaint will be now rejected for the above mentioned reason.

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