The player's unable to close his account as the casino refuses to do so. The complaint was resolved as the casino closed the player's account.
Vulkan Vegas Casino - The player's unable to close his account.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello Casino Guru team,
It's about the fact that I deposited 32 euros in the casino as a test. Now I've gambled away everything and the casino refuses to block my account. I read in other forums that you're not allowed to play there from Germany, which I didn't know. I was able to Registered without any problems but since it is forbidden and I wasn't satisfied anyway I asked for the account to be closed but the casino refuses.
Can you help me to solve the problem?
I'm in the oasis file, I shouldn't have been able to register there
Automatic translation:
Public
Public
2 years ago
Hello Sandor,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you trying to close your account? How exactly did you request the casino for it and what was their answer?
Please note that Oasis is not relate in any way to Vulkan Vegas Casino so you being registered there changes nothing regarding this case.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I registered there yesterday and, as written, only deposited 32 euros for the test. I had some problems playing and decided to close it. I then contacted support and asked them to close the account. I only got as an answer why/wherefore.And if I wouldn't rather take a break from playing.I want to close my account and not a break from playing.I wasn't happy with the offer/playing.Even if I had said because of gambling addiction they wouldn't have closed it. Player protection is nil there
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Public
Public
2 years ago
Hello Sandor
Can you please clarify what player protection mechanisms are you expecting to find at the Casino?
Correct me if I am wrong, "break-time" is one of the Responsible gambling features, and you have successfully used it.
Also, I'd like to confirm, that the account is permanently blocked.
Regards
Public
Public
2 years ago
Translation
Hello,
if i ask for my account to be closed and all i get is i should reconsider and maybe just take a break.
If I say I want to close my account then it would be nice if this is followed up please.
And I took the break so that I could actually distance myself from the casino and open a case here.
I didn't say anything bad about the casino or anything like that you can be great as you want but if someone asks for an account closure they can accommodate.
Thank you for closing my account
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