The player's unable to close his casino account as they are not responding to his e-mail. The complaint was closed as resolved after the player's account was closed by the casino.
Vulkan Vegas Casino - The player's unable to close his account.
Amount: €200
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
It is impossible to close your account. You will not get a response from support, if you request account closure, and there will be no response to emails. Where is the player protection? Please clarify that.
Automatic translation:
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3 years ago
Hello bigbig60,
Thank you for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino.
Before we would try to contact the casino, I would like to ask you a few more question to clarify the issue as much as possible.
Is there any possibility to close your account directly in your casino account? Did they ever respond to you to your account closure request? When did you first try to close your account?
Looking forward to your answer, I hope we will be able to help you resolve this issue.
Regards,
Nick
Casino.guru
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3 years ago
Translation
I have been trying to close my account for half a year. No response from the casino via email or chat is simply ignored.
Automatic translation:
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3 years ago
Dear bigbig60
I would like to inform you, that your account has been blocked. The reason it was not blocked before is due to the fact, that you'd never provided the reason of blockage.
Kind regards
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3 years ago
Translation
Where is the player protection, since when do I have to give a reason. But thanks for your effort
Automatic translation:
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3 years ago
Dear bigbig60,
Could you please advise if your account is now blocked?
In the future, if you would like to get your account instantly closed, just mention gambling problems or addiction - every good casino should then instantly close your account without any waiting time.
Looking forward to your answer.
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3 years ago
Translation
Thanks for your help, account is blocked
Automatic translation:
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3 years ago
Dear bigbig60,
Thank you very much for letting us know that the issue has been resolved and your account is succesfully closed.
We will be closing the complaint as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.
Best regards,
Nick
Casino.guru
