The player's bonus was not credited for unknown reason. The complaint was closed as the issue was not casino related and the player just wanted to inform others about the issue.
Vulkan Vegas Casino - The player's bonus was not credited.
Amount: €27
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
beware with this casino, the profit after a bonus game was not credited to my balance. i am not going to play in this casino again personally if they do not send me the winnings from the bonus game.
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3 years ago
Hello Habos1992,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
What kind of bonus did you use which was not credited? Was it a bonus which required deposit or a free bonus? Are you already verified in the casino? Do you have any proof or screenshot of the unfortunate event?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Casino.guru
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3 years ago
Hello,
I mean profits from slot machine bonus game,i win in bonus game 27 € as soon as the free spins operation ended,
the winnings were not credited to my balance and my account yes its verified.
the only one I have is a screen shot from the previous 10-20 rounds of the slot I was playing but it is useless it does not show any of my winnings.
you can check it here
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3 years ago
Dear Habos1992,
In cases such as these, we unfortunately can't say that the casino is responsibe for it. If there isn't any log about it, it sill might be that the issue was on your side - connection or other related issues. If you are not able to see the winning log in your game history, the casino won't be able to see it as well as it might was just a bug in the system. However without the specific evidence, there isn't much we are able to do.
Is there anything else we would be able to assist you with?
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3 years ago
it does not matter that you can not help me, it was only 27 € maybe it is a problem from the game provider I just want to warn people to be careful maybe it happens with a larger amount. Thank you for your time
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3 years ago
Dear Habos1992,
Thank you too for the warning. We will be now closing the complaint as it was a non casino related issue (most likely provider or other system error). Please do not hesitate to contact us if you will come accross any other trouble in the future, we will gladly try to help you.
Regards,
Nick
Casino.guru
