The player's account got blocked for unknown reason. The complaint was resolved as the player's account got reopen.
Vulkan Vegas Casino - The player's account got blocked.
Amount: €7,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I completely verified myself at volcanic vegas on the month of January 30th, 2023. I then wanted to have my won balance of €7,000 paid out and two days later my account was blocked and I wrote 3 emails to support and didn’t get anything. I don't understand what that's supposed to mean, I stuck to everything and one or the other 100s flowed in. So I ask you to help me somehow I would be very grateful to you.
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Public
Public
1 year ago
Hello Jojo18,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when exactly did you request for the withdrawal? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hi
As already mentioned, I had made the payment on Monday, January 30th, 2023. I won my winnings with real money not bonus money and last I spoke to the casino about my verification how long it would take about 1 week ago. Please help me I would be incredibly grateful
LG
Joseph
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Public
Public
1 year ago
Translation
Yes, I did everything yesterday, I've now sent all the documents I had, I'm just waiting for an answer, you can also have a screenshot that I sent the email
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