The player from Germany has been struggling to receive his winnings for over two weeks. The complaint was closed as resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €200
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear weisstdunicht32,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Good day,
I've been there for almost 2 years and have been KYC verified for that long.
I have already had several payouts where there were never any problems and payouts were always on my account after 5 days at the latest. Even a payout 1 week ago was on my account this week. Just don't stop the 1 payout 2 weeks ago. That's why it doesn't make sense to me. I never play with a bonus had deposited 25 euros and earned the 200 euros.
Kind regards
Steffen
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Automatic translation:
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1 year ago
Thank you very much, weisstdunicht32, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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1 year ago
Translation
Thank you and I really hope that the case can be resolved.
Kind regards
Steffen
Automatic translation:
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1 year ago
Dear weisstdunicht32,
I am sorry to hear that your withdrawal has been delayed. Do you have any news about the withdrawal situation? I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Vulkan Vegas Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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1 year ago
Translation
Hello Stefan,
Unfortunately, the answer came again and again that the casino had passed it on to the payment system or payment provider.
And supposedly no one can contact them for clarification.
such nonsense!!!
Payments before and after the date have been executed.
So I assume that this payment from 06/12/22 was overlooked and there is no interest in clarifying or checking this.
Kind regards
Automatic translation:
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1 year ago
Hello, weisstdunicht32
Indeed, our financial dept. is in contact with the payment provider. We expect to resolve the issue today-tomorrow. Meanwhile, please pardon for inconveniences caused, and please enjoy a generous bonus from us.
Kind regards
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1 year ago
Dear weisstdunicht32,
thank you for your response. Stay positive and thank you for your patience.
Dear Vulkan Vegas Casino,
thank you for your quick response. I am looking forward to the resolution of this issue.
Kind regards,
Stefan
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1 year ago
Translation
I'm curious and would be happy if it were solved today or tomorrow.
Kind regards
Steffen
Automatic translation:
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1 year ago
Dear weisstdunicht32
Please kindly make a withdrawal request, this time it should be routed via a different payment processor.
Kind regards
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1 year ago
Translation
Hello, I still have to wager 4 euros for the payout, which of course is not nice. But I will do it and hope that the payment will work out.
Kind regards
Steffen
Automatic translation:
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1 year ago
Translation
The converted money was credited back.
I was now able to make a new withdrawal request of 200 euros.
First of all, thank you very much.
I will report when the payment has been made.
Kind regards
Steffen
Automatic translation:
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1 year ago
Dear weisstdunicht32,
that's great news. Please let me know when you receive the payment. Thanks in advance
Kind regards,
Stefan
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1 year ago
Translation
Good evening,
Thank you to the Casino Guro team and thank you to the Vulkan Vegas representative.
The payment has just been credited to my account 🙂
Kind regards
Steffen
Automatic translation:
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1 year ago
Dear weisstdunicht32,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
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