The player from Germany would like to close his casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player wishes to close his casino account.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I want to close my account. The casino doesn't come up to my request. That's enough. There are no more rip-offs like that, please help me.
Automatic translation:
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2 years ago
Dear Guido,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):
"31 PERSONAL LIMITS AND SELF-EXCLUSION
31.1. To assist you in gambling responsibly, we have limits on account activity that you can set in the "Responsible Gambling" section of your profile or by contacting Live Support.
31.2. After you deactivate your account, you will not be able to log in, open a new account or withdraw money."
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
Greetings Vulkan Vegas Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period.
Please send another email to support@vulkanvegas.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.
Best regards,
Petronela
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2 years ago
Hello Guido, Petronela
We'd like to confirm the account for permanently closed at 20.04.2022 06:03:19 (UTC) (as soon as the request was received by the operator).
Kind regards,
VulkanVegas
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2 years ago
Perfect. Thank you very much, Vulkan Vegas Casino team, for your assistance.
Dear Guido,
Could you please advise if there's anything else we could try to help you with or if your problem has been resolved now to your satisfaction? Looking forward to hearing from you.
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2 years ago
Dear Guido,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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2 years ago
Translation
Hello, the thing with Vulkan Vegas is done, also with the subsidiary Ice Casino I say goodbye to your time
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Guido, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
