The player from Germany would like to close his casino account. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player wishes to close his casino account.
Amount: ??
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good evening, I would like Vulkan Vegas to block my player account forever and delete my ID documents from their files!
Automatic translation:
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2 years ago
Dear Salvatore,
Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):
"31 PERSONAL LIMITS AND SELF-EXCLUSION
31.1. To assist you in gambling responsibly, we have limits on account activity that you can set in the "Responsible Gambling" section of your profile or by contacting Live Support.
31.2. After you deactivate your account, you will not be able to log in, open a new account or withdraw money."
I would recommend sending an email including all the relevant information to support@vulkanvegas.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Dear Salvatore
Your account was permanently blocked upon your request in here.
Please take into account that in case of the closure of your account and termination of the contract between you and VulkanVegas.com, your account (including all the personal data it contains) will not be removed immediately. We will retain your account and data it contains for a period of 6 (six) years after the termination of your contract with VulkanVegas.com, namely starting from the date when your account is closed.
This period is determined by:
i) Obligations of VulkanVegas.com under Anti-money laundering and counter terrorist financing legislation (AML/CTF) which obliges VulkanVegas.com to store your identification data, verification data and the data about your transactions within a period of 5 (five) years starting from the termination of the contract between you and VulkanVegas.com.
ii) Limitation period of 6 (six) years.
iii) Prevention of repeated and/or repetitive registration. [We will store your data within the specified time period in order to prevent repeated or repetitive registration by the users who have closed their accounts.]
Should you have any questions about the storage of your data, please, refer to our Privacy Policy.
Thank you!
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vulkan Vegas Casino team, for your cooperation.
Salvatore, please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
