Vulkan Vegas Casino - Player struggles to close his account.

Hallo, mein Problem ist, dass Casino Vulkanvegas es mir schwer macht, mein Konto zu schließen, sie behaupten, dass ich Dokumente zur Verifizierung senden muss, da ich seit etwa 6 Jahren spiele und bereits verifiziert wurde, also sehe ich keinen Grund, sie zu senden. Mit freundlichen Grüßen, T******,

Dear tomaszp149,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with closing your account at Vulkan Vegas.

To better understand your situation and assist you effectively, could you please clarify the following details?

• What specific documents has the casino requested from you?
• Have they provided any reason why these documents are necessary for account closure?
• When did you first request to close your account, and what was the casino’s reply?
• Did you mention any concerns about responsible gambling when requesting account closure?
• When did you last complete the Know Your Customer (KYC) verification process with the casino?
• Have any of your personal details or payment methods changed since your last KYC verification?

If you have any relevant communication with the casino, such as emails or chat transcripts, please feel free to forward them to petronela.k@casino.guru for our review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello all

We hereby confirm the account has been blocked.

Regards

Das Casino hat mich um ein Dokument gebeten, wie viel ich verdiene, zum ersten Mal habe ich darum gebeten, mein Konto zu schließen, kurz bevor ich eine Beschwerde eingereicht habe, ich habe die Verifizierung vor etwa 6 Jahren durchlaufen, ich wollte nicht, dass sie meinen Zugang zu meinem Konto für 21 Tage zurückhalten, ich möchte es immer noch vollständig schließen, und ich sehe keinen Grund, ein Dokument zu senden, das bestätigt, wie viel ich seit der Schließung meines Kontos verdiene. Alles Gute

Hi tomaszp149,

Thank you for your reply and the additional information.

It seems that your account has been blocked, as confirmed by the casino. Could you please confirm whether the account has been fully blocked?

Once we receive your confirmation, we will update the complaint accordingly.

Thank you.

Hallo

Ja das stimmt, aber gesperrt ist nur 21 Tage, ich möchte Schließen Sie Ihr Konto vollständig. Ich möchte kein Konto mehr haben. Alles Gute

Dear tomaszp149

We hereby confirm, that account was permanently blocked.

Regards

Das Problem wird gelöst durch. Vielen Dank

Dear tomaszp149,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru