The player from Germany faced issues with withdrawing a total of 450 euros, with a payout of 100 euros pending since September 28 and a recent win of 350 euros on October 3. Each inquiry resulted in responses about ongoing technical problems. The issue was most likely resolved, but we were forced to reject it because the player didn't confirm receiving winnings.
Vulkan Vegas Casino - Player's withdrawals are delayed due to technical issues.
Amount: €450
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Hello, since 28th September, 100 euros have not been paid out, and on 3rd October I won 350 euros. Unfortunately, each time I inquire, I am told there are technical problems and I should be patient.
Automatic translation:
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1 month ago
Dear andreacollu77,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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1 month ago
Translation
Hello, yes I wait the 14 days, but I find it unusual because 2 payouts that I won from 2 days have already been paid out but the oldest ones have not and with the answer for technical reasons
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1 month ago
Translation
Dear, I submitted my winnings today and received them in my gaming account without knowing, now I have requested a withdrawal again and was approved immediately, so everything went well. Thank you very much
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1 month ago
Hello everyone,
Thank you both for your replies.
andreacollu77, have you already received your winnings?
