The player from Germany requested a withdrawal, but it was rejected. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player's withdrawal was rejected.
Amount: €2,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello.. I need your help urgently!!! I don't get my won money paid out, it was rejected for whatever reason.
Best regards
dajana
Automatic translation:
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3 years ago
Dear Dajana,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Would you be so kind and confirm you passed the KYC verification?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Translation
Hello..
I passed the KYC verification.
I was on this site for the first time and it was also my first attempt to cash out my winnings, but it was rejected.
Best regards
dajana
Automatic translation:
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3 years ago
Thank you for your reply, Dajana. Have you accumulated your winnings with or without an active bonus?
Has the money you tried to withdraw been returned to your casino account?
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3 years ago
Translation
I played without a bonus and my rejected winnings were returned to my casino account
Automatic translation:
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3 years ago
Dear Dajana
In order to proceed with the withdrawal, we are kindly asking to complete the KYC check.
Please check your e-mail with the instructions as well as the list of documents required for completing KYC procedure.
Thank you for cooperation.
Best regards
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3 years ago
Hello everyone,
Thank you Vulkan Vegas Casino Team for your assistance.
Dear Dajana,
Has there been any news? Have you already provided all the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.
