Vulkan Vegas Casino - Player’s withdrawal is delayed.

Hello, I need your help. I've been registered with Vulkan Vegas for a good three years now, and I've never had any problems with withdrawals. Except for now. On October 19, 2023, I initiated a withdrawal for a total of 900 Euros, which I split into 3 withdrawals of 300 Euros each. As of October 23, 2023, the status says that the withdrawal has been made. Yet, I haven't received anything in my account. They keep saying it has been paid and it's the bank's issue. However, the bank doesn't hold onto money for 5 days. Legally, the bank can only hold onto money for one day. I ask for your help as I rely on this. Regards.

Hello Mausebiene87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, I have been verified since April 12th, 2020. I won the money without a bonus. I have never had any problems with the casino paying out. I spoke to Vulkan Vegas yesterday on October 29th, 2023 and told them that I should wait the 5 days they told me Afterwards a check will be made available. I should contact you on October 30, 2031 about this. I did that, she forwarded it, I should wait again. I don't believe in anything anymore at the moment.

Lg

Dear Mausebiene87

Please kindly specify the disputed transaction IDs for us to investigate.

Thank you in advance!

Kind regards

91524036-7423-4d30-b98c-5f8f25914de0

caf64ce4-cb16-4cd5-b6b0-ca844c747954

3a78a88e-501f-4851-8533-3ab89f2ba744

Dear Mausebiene87

These are all marked as "successfully finished".

Have you contacted support re the issue? Have you provided all the requested proofs that the money was not received?

Thank you for cooperation!

Regards

Of course, I wrote to support every day and was told that a request had now been made to the payment provider. Of course, the payout was made on October 23rd, 2023, and I haven't received any payment to date. It's not normal that it takes so long .

Dear Vulkan Vegas,

Would it be possible to forward the evidence of the payments to nikolas.b@casino.guru?

Dear Mausebiene87

Would you please kindly update us if the money reached your bank account?

Thank you!

Regards

Hello, you can close it, I got my money. Thank you for your help.

Dear Mausebiene87,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru