The player from Brazil, who had a verified account, had had a withdrawal pending for 11 days. Despite daily contact with support, he had been continually asked to wait. After the player lodged a complaint, the casino had asked for specifics on the disputed transaction IDs. The player's balance had been returned to his account, and he had requested a new withdrawal. Following this, the casino had confirmed that the payout was made. The player had confirmed receipt of the payment, expressing his gratitude for the assistance. We had subsequently marked the complaint as 'resolved'.
Vulkan Vegas Casino - Player’s withdrawal is delayed.
Amount: 1,700 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
I have had a withdrawal in process for 11 days now, even though my account is verified. I'm in touch with support every day and they just keep asking me to wait.
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6 months ago
Dear JEANLUCAS22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?
Thank you in advance for your reply.
Best regards,
Kristina
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6 months ago
Translation
Good morning, this morning my balance returned to my account and I requested a new withdrawal again. It's a lot of bullshit. Apparently now it will be a new wait.
Edited
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6 months ago
Hello everyone,
Thank you both for your replies.
JEANLUCAS22, please note that you have not provided the information I requested in my first message. please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
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6 months ago
Dear JEANLUCAS22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Hello
The player received the payout on 20.10.2023 11:07:22 (UTC)
Regards
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6 months ago
Translation
Good afternoon, I received payment from Vulkan Vegas, thank you for helping me.
Automatic translation:
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6 months ago
Dear JEANLUCAS22,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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