Vulkan Vegas Casino - Player’s withdrawal is being cancelled.



<div><br class="Apple-interchange-newline">I applied for a $ 2800 withdrawal but it has been canceled many times

I've emailed support many times, but I haven't received any reply from support </div>

Dear KOUSUKE,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried discussing this issue with the casino via live chat? It should be available 24/7. Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

KYC is done

I have withdrawn a total of $ 10,000 in the past

$ 2,800 is the rest

Dear KOUSUKE,

I am sorry to hear about your issue. We are contacting the payment provider and requesting the reason for the withdrawal getting declined. Your patience is highly appreciated.

I would have definitely recommended speaking to live support, to speed things up.

Best regards,

Alexander

Dear Vulkan Vegas Casino, we appreciate the time you invested in the investigation of this case. Please, keep us updated and let us know if there is anything new. Thank you in advance.

Thank you KOUSUKE for your reply. Let's wait until the casino finishes the investigation with the payment provider. Hopefully, you will receive your winnings soon.

Dear KOUSUKE,

Some additional verification is required. Please kindly provide the requested documents.

Thank you for cooperation.

Kind regards

Sent to support

Dear KOUSUKE,

Please kindly check your e-mail once again, some specific documents were requested around 8 hours ago.

Thank you in advance!

Kind regards

You should have uploaded it from your profile verification

Dear KOUSUKE

The withdrawal was approved. Please kindly let us know when you get the winnings.

I will also ask you to close the complaint on another dispute resolution site once you receive the money.

Thank you in advance!

Kind regards

KOUSUKE, have you already received the withdrawal, please?

Yes i received

Awesome news, KOUSUKE. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.