The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €330
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello Guru,
I won on 31.07 and transfered it to my account as usual. Usually it would take only 1 day. But IT'S TAKING way too long here. In the online chat, they say it's with the payment service. They claim it's been cleared on their end and that I should be more patient. Well, it's indeed no longer in the player account, but why it takes so long is not normal. And they can't even specify which payment service is taking so long. Just patience is all they say...
Requesting your assistance.
Best regards, Recep
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1 year ago
Dear reypat75,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Was just credited to my player account due 330 €.
Transaction ID was
62b5b836-971d-4f2c-85e1-0ef981dc3690
That's what I call missed.
Greetings Recep Y*****
Edited by a Casino Guru admin
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1 year ago
Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
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1 year ago
Translation
No...
My will was the transfer to my bank account. And NOT again after 15 days of delaying and just waiting for standard phrases then it will already arrive in the account...... (you can save yourself that) 15 days before the return to the ... player account ... so nothing real . .. full ... something should be banned, bravo plan from Vegas worked ... they do it all the time ... asks players are stupid so am I .. but in the hope of winning several k we forget the payment behavior. Only players will eventually become more sober and ask themselves why... Here are the allegations highlighted
Why did I have to go through a kyc after 1. High win, although one had gone through... that's what it was called until I won.. further serious payouts over several 4k to 7k took days before the request was even processed.. However, my rigorous playfulness let it down it wasn't like that, even with a 10k profit, it was only 14 days later that it was about Kyc again.. the 3rd !! The fact is you play wins with a casino that is unwilling to pay / able... As a paying player, I can prove with numerous deposits how quickly it is used in the casino... Now I'm also playing in the hope of winning something bigger... so I want to select this and that from my life, because that's no fun and no sense to invest your good money here in a too highly rated casino... 10k payable within 30 WT according to the terms and conditions and that... was only one part truth...
Please make good suggestions for solvent casinos with fewer excuses... because if the money stays on the gaming account, I don't know anyone who doesn't gamble it away... That's just the fraud on the profit!!!
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1 year ago
Dear reypat75
We do not completely understand your complaint.
You have zero at this moment on your account. All was paid out.
Do we understand correctly, you'd like to close your account and play elsewhere?
Kind regards
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1 year ago
Dear reypat75,
I do not understand anything from your last reply. If all the funds have been paid out how we could assist you further?
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1 year ago
Translation
Hello Guru, and dear Vulkan Vegas,
There are some things that are not yours or others' rights. I have now seen full of tragedy that a transfer is paid out immediately and others are put off. They determine whether my money goes out of the game or stays in the player account until it is gambled out of terribly short-sighted decisions. It should be noted that deposits can always be accompanied by bonuses. These are passive, can each be activated and are a last chance after the active real money has been used. Provided with a progress bar very transparent and fully recognizable for the fulfilled wagering requirement should this be met. (I think this is an advantage that you should definitely use, connoisseurs know, if you only want to achieve success with real money, of course do it. If you play with this, you can still use the bonuses with the known turnover conditions) So save here too. .. only name that because you should have given it, after all the curling will be through this
saved... and also consciously... understood?
So everything has a consequence, it just means that the casino doesn't have any .. in reality you can't get a transfer back once it's been sent. Just like playful. Every click is decisive whether something changes or decreases, for example in slot games or live casino..
Changes ownership each time it is used...
But not so when sending to the account... there is held up.. It is/was claimed that it was on the way.. (I wish I could also get the transfers back (of course it's cumbersome, with the consent of the recipient or recipient). ) There won't be anything like that there. Here the casino determines whether and how and when I get my real money.. Only they don't even keep their own terms and conditions. They don't pay out. The player's decision here leaves mine the money unimpressed in the game. KYC HAS BEEN NATURAL. Whether, as mentioned in previous times, ALWAYS allow 14 days to elapse after withdrawal requests to cancel the transaction and then request KYC again (note that the money is in the The game remains whether the transaction exists or not, this example was the case with a profit of over 10k Sun could you have found out after or 3 days that you want to initiate further KYC measures and could inform me of them earlier. Naturally. Questions answered immediately by me and other documents caused the release much too late. I would certainly have paid part back anyway, but it was certainly a success for the casino, appealing to the state of mind of the player. So I would probably have at least 25k more bonus if not even more if my payouts were paid out and paid in again as desired. You just don't like letting money in, just not out.
This last case over 330 eg.. was already out of the game.. means for me it was with the payment service.. but it probably wasn't.. because recently they miraculously brought it back into play ....
The question did I pay out.. active now several small profits in the last month... did I bring it back again..? Definitely yes... that would be fine because I could conduct there too... not the casino...
Here too often the casino decides what it wants to do with my money and when.. I'm already past the hero level... did I deposit enough here? Surely? Do you bring me the necessary respect and courtesy and law according to your terms and conditions and or common law??? My answer is now based on my experience and is definitely NO!!!
Everything great at first sight .. games, 24/7 chat, transparency in bonuses ,
But this is what I experienced personally:
- They pay and don't cash out.. on winnings..
So that you lose it in the course... one way or the other..
- They claimed that the slot game had disappeared from Germany (at the slot of my success)
In running mode starts hooking at win; sudden game ejection; persistent remarkable hook and clearly to totally negative course.. deviating from the standard... please don't ask what that means, players should know
- insufficient help in chat..
Sorry conclusion: don't understand the high rating for this casino...
I think Casino Guru Acadamey is great... want to be there and not just take on the role of victim...
So PS only for guru:...
Guru googled by me to help a friend... he was also helped... she thanked in tears after patiently asking for a payout over 6 months... 24/7 chat was delayed -> GURU -> payout!!
She thanked me very much... I wrote for her..
she's not the only helpless one out there, she's mature enough to play, her strength her patience for the money over 440!
TOP!
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1 year ago
Translation
Hello Petronela for Guru, how often do I finally have to decide .. start a transaction to be able to expect that it will now appear on the bank account... why is it allowed to be canceled by the casino even with a small amount.
It's not only rude to say the opposite in chat, it's also.... the statement that you're being taken for a fool here hits the nail on the head..
If there is one that I collected here were the worst experiences... and the question of what else you can do for me here... after the money was transferred to the bank instead of as already transaction-technically... casino decided to cancel it 14 days after. Thanks to my pride annoyance gimmicks I played it out in short as she shouldn't have been there anymore...as so often. Where is the player protection.?? Or is that just mythology a fairy tale... the least would be to give the casino a minus rating for every single demonstrable misconduct. Just because there is no plaintiff does not automatically mean that there is no injured player cheated of the win is. Before that I was just silent... I think that's wrong. Think that everything remains visible in the course. Analyzes of these are still cumbersome but doable ... a clear minus ...
Merci et au revoir
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1 year ago
Dear reypat75
1) We still do not understand what it is you want the casino to assist you with;
2) Considering the words above, you do demonstrate the signs of gambling addiction, and according to our licensor's regulations we must close your account. Please speak to support if you'd liketo receive the consultations re the gambling addiction.
3) Vulkanvegas offers all sorts of limits, player protection options, the play may opt in for any of these at any time!
Kind regards
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1 year ago
Translation
Hello Vulkan, and @Guru
It's ridiculous. To generate ONE lock, although my complaint is about their general payout behavior at GEWINN. I have a DEPOSIT LIMIT OVER 1000 and yet I can only name a few months in which this limit never took effect. March April alone this year 🙂. your accusation of gambling addiction and blocking my account is for your own protection? Or stay away from my game history? Because otherwise I echoed this neither justified nor to hold for your reasons. Because I haven't played with you since the beginning of this month no deposits. The only thing they are now considering banning me from is my accusations against their casino. You can hardly refute these allegations, since you do not react to them and block them. Blocking/blocking my account and also hardly commenting on it publicly here and also accepting a blockade attitude. This seems to be a system in their player policy. That is also a clear message and certainly still without consequences for you? I want fairness and win-loss in every normal gaming sense. But not that. You are obliged to release my history? I applied for it via email. It was answered but so far the history is missing.
Mfg. Rey
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1 year ago
What is the new issue, please? Do I understand correctly that you had a deposit limit set and it wasn't applied? Is there any supporting evidence that you could forward to petronela.k@casino.guru?
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1 year ago
Translation
Hello Petronela,
Yes, basically my deposits can be easily and clearly proven in one way or another, even if no recognizable casino seems to be assigned to the transaction behind each deposit service. Maybe many people don't even want to have it, it can be argued, however, there are many possibilities, I also think that how god-granted the casino seems to be very opaque. and probably difficult to classify. I would be happier if I had an automatic function to analyze each of my expenses, but probably only if you meticulously keep your own list .. well certainly a weak point of the system and not the topic now. But whoever understood s knows what is meant.. But to volcano vegas shame and my idiocy that I still held on I would still take profits here or from unfavorable player honor, it may be that you lose often but who takes the games time and practice also certainly has something more to hope for than mere chance. Certainly denied, but I firmly believe that everything is behind a certain system and be it broken, a zb still shows the right time twice a day at the given times.
Oh well..
so what i always do is if i have any suspicions from a casino about this or that i keep playing them, but basically it makes you unhappy. and plays what we call the washed-up one into the game. it just flows with you, sorry i didn't meet guru sooner, 3 of their top rated casinos were a topkickstart. and although the transparency of the dependency of the bonus was not clearly recognizable, because a profit of 2k was recorded in the first hours, with a bet of 50 and a first depositor you say take it with you. It just didn't work with an active bonus and if so I would have to cancel a bonus of €70... well there was no ratio of 2.2k to 70, so it was clear. but and not recognizable for me that I suddenly only stand with a total of 50 € after the cancellation. Besides, I appreciate that I had already fulfilled more than 70 percent of the bonus condition, so I immediately thought of another, most painful way. Excuse my long explanation, I'm trying to include important things and it's going to be longer... and it will become clear why not rather guru for everyone like me, don't waste time with the unfair ones, and be ashamed or else dare vent your anger by simply raising the obvious cheating, most players sound pessimistic said my friend wished the other players as much success as he did myself... not at all. doesn't sound like me maybe I'm lazy but not stupid and I thought you never had to present the stage. ok back to bonuses gone gweinn gone... in the chat super friendly my request to restore the canceled 'granted. a short time later it was even real money ... but kept only 1.8k instead of 2.5k. great start ... payment request .... it took 2 days for you to ask me for my verification. and released everything extremely quickly on the same day. I've longed for a casino like this, may I name it?
wasn't kingbilly but he just seems promising..
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1 year ago
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Sorry is getting longer and longer... but there is volcanic vegas a despot something like a lying dictator and i promise myself no benefit from only you with such a larger income i don't want to let you escape with impunity. We players are closest to us. Although we shouldn't see the casinos as enemy country, my gamer's point of view and that without national level, ethnic or religious level .. I am tolerant Mr. Life is too precious to be burdened with such a shitstorm. I'm just as genderless compared to every other player etc and I meet like 2 brains when measuring skills or intellect like in chess.. I also like to take challenges 😉 .. love the game. As I said, I'm pragmatic and played my highest winnings at Vulkan Vegas, but they always changed the conditions according to my successes. accessibility of the respective game eg. or major changes have been made so that even small successes in the game are no longer achieved. well but I once planned to record tik tok or something like that as well as other games and then of course to post them depending on the success. but volcanic plays on a higher level. you don't pay edit don't start reply or cancel your requests for 13 days to start the process of tedious payout again. I've read other reports as well. it's just not healthy for the player. I will not begrudge my health for such a dishonest islander. Forgive me, my great love was from Cyprus, one half of whom then rejected her because she stayed with me. i didn't say i was intolerance i hate it. change of subject. now, even without these, enough others here at volcanic vegas have bitten on granite. and Petronella i share your opinion i waste valuable time fighting where i could win.. and i think with discipline knowing my weaknesses i will win. Instead of betting on profits you don't get. Even players have a battle plan to dream of after almost big wins, I will certainly implement them. and i will post it. at volcanic vegas i think i have a 10x 2500 every day for this year i lay underneath it more often... starting at 2.5 (i paid half of it i knew it was difficult for them but 1000 @same day possible. was only this one time 4.5k then I was played out, I earned 7.4k with a completely new bet.. well, it was unfamiliar and I could have used it too . exert psychological pressure. won't go into how. it is therefore harmful to health and time-wasting. only a week later I earned the 10k. waited forever until they had me there too. there are worse casinos than vulcan. just don't think so short-sightedly that the terms and conditions 14 days at 10k takes effect. gambled away the rest of the monthly wages at the beginning of the month and left little of it. you shouldn’t do that to yourself until the winnings are in the player’s pocket you still don’t have anything. and a little later you don’t even have that anymore, and come your profit that you didn't touch now, but it's pressure... people don't do that to you, i condemn vulkan for that. none less. it's been like this for years, i'm just stubborn, i only won 5 k in the last month, without exception, only at vulkan. but the ü 1.5 k, even on 3x500, they only generated quick 200 and 300 euros in profits and took them with me against my behavior not taken anything in the last month. a profit after 330 generated a little over 400 I even only knew to wait the weekend and it was with me. it goes if you want. but i believe in the garden of eden and unfortunately they are still too much hyenas to allow them to make small profits. jmd has the idea I do it like this and take the small profits with me. don't know how to explain it well... but if you don't advertise with you, you will lose them over long stretches. I don't think there is a casino that likes to lose, but right now I'm reading a lot, there are.
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1 year ago
Translation
I have already started data request to see for myself. I'll also compare mine to the ones I have on file, I guess there's something there, ''don't you fear me, more important is that you value me? hasn't everyone ever been to a game library that they're always unfriendly but also constantly admonished because of here don't use e I wasn't a competitive non-swimmer and I was a maths ace and 4th best chess player in Lower Saxony at a high school. I like a lot. everyone should discover for themselves.
I apologize .. was the music that drove me today to a lot of pent-up by vulkan their way of complicating everything. I don't begrudge anyone a win, I'm looking forward to making it or hoping for it. I wish everyone but it wouldn't be better if all or at least a large tribunal of players drew attention to their grievances and punished them or the bad casinos or their weaknesses. it would cause you.... (in the temp folder)
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1 year ago
I sincerely apologize, but I'm finding it quite difficult to comprehend the situation. Regrettably, despite this thread being active for the past two weeks, we have not gained any clarity on the specifics of your problem.
You previously verified the successful completion of your most recent withdrawal. Is there any other way we can assist you at this point?
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1 year ago
Dear reypat75,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
