The player from Germany requested a withdrawal less than 2 weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €1,300
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
I have the problem that I've been waiting for a payout since 12/2/22. I've written to the online chat several times and I'm always told to wait. So far nothing has happened. I asked if there were any problems and this was always answered with a no. The problem lies with the payment office where you supposedly have no influence on it... I've often requested payments without problems and also waited a few days. But now I find more than a week too long and annoying. Lg
Automatic translation:
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1 year ago
Dear Kokolores,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Do I understand correctly that you have made successful withdrawals before? Could you please advise when exactly you made your last successful withdrawal and how many days did it take to be processed?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello,
That's right, so far there have never been any problems with the payout. I received the last payout on December 1st, 2022 in the amount of €700. I didn't have to wait longer than 5 days for this payout. Then I'll probably have to wait a little longer on the payment. But if you write in the faq that it shouldn't take longer than 5 days for this sum and I've been waiting for 11 days, you can worry about whether the money will even arrive.
Automatic translation:
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1 year ago
Dear Kokolores
We've checked your account, indeed the withdrawal transaction takes a bit long than expected. But we'd like to assure you, there is no need to worry, you will definitely receive the winnings.
Meanwhile, please enjoy the bonus, that has been credited onto your account.
Pardon for inconveniences caused.
Kind regards
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1 year ago
Translation
That's great that someone from the casino reports👍Thank you very much for the bonus.I hope that the payout will work today or tomorrow at the latest.Errors can always happen, but a payout shouldn't take almost 2 weeks.Lg
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1 year ago
Dear Kokolores,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
