HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €310

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 14 Nov 2022 | Case closed : 07 Dec 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany requested withdrawals less than 2 weeks prior to submitting this complaint. They have not been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hi everyone, I'm still waiting for my winnings from November 4th, 2022 and November 11th, 2022 it says the casino is being processed but it's been so long, can you please help me?

Greetings Ziya

Automatic translation:
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2 years ago

Dear Ziyacan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago
Translation

Good morning Kristina, it always worked out well, I even got my prize on a Sunday, and now all of a sudden not?

It's not fun for me to complain about Vulkan Vegas either, I've enjoyed playing here and will stay here in the future, my wish is that everything was as good as always, nothing else and that bothers me to complain to have to

I also apologize if I was too hasty, I'm sorry

Have a great day, everyone

Automatic translation:
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1 year ago

Thank you for your reply, Ziyacan. Do I understand correctly that you have made successful withdrawals before? Could you please advise if you passed the verification? Have you accumulated your winnings with or without an active bonus?

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1 year ago

Dear Ziyacan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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