Vulkan Vegas Casino - Player’s withdrawal has been delayed.

THE CASINO DOES NOT PAY, BRAZILIANS FLEE FROM HERE.

they gave me 50 fs and with that I got a bonus of +/- 400$, I needed to make about 1400$ to win 140$, in less than 1 day I hit the goal and soon after I tried to withdraw my money, but I I was forced to make the first deposit to be able to withdraw my first, so I did. I deposited the minimum amount 35$. However, soon after, they presented me with a new problem, I was not verified and could not withdraw my money again. With that I checked myself as quickly as possible, and once again there is another problem. I requested the withdrawal and it was written very large and explicit, that the value of my withdrawal would fall between 05min and 2 business days. But it didn't fall, I contacted the live chat several times, unfortunately it's a ROBOTIZED chat, always with the same answers and always the same attendants. I come here to tell you not to believe in this casino, they don't pay. They will do everything possible and impossible not to pay you. Run from that casino.

Fraudulent website.

I am very disappointed with the casino guru, for rating this casino so well and it is Terrible

ID: 37073681

Dear felipezick2012,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear felipezick2012

Can you kindly specify the disputed transaction ID?

We can see the only withdrawal in the amount of 137.00 BRL, and it is successful.

Thank you in advance!

Best regards

Thank you very much, Vulkan Vegas Casino team, for checking this for the player.

Dear felipezick2012,

Could you please elaborate? Are there any funds being held by the casino, or have you received all the payments? Thank you.

Dear felipezick2012,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.