The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. The player has received the payment and complaint was closed are resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €800
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Player ID 20360690
Hello, I've been waiting for the payment for 14 days. In the chat I am constantly told that it has been processed by you and that I should be patient. I have withdrawn there several times and I have never had such problems.
I'm starting to worry that I'll have to wait weeks for it or I'll never get it.
Automatic translation:
Public
Public
2 years ago
Dear janiiiikk,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Were your winnings accumulated with or without an active bonus, please?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I preferred the "Bank Transfer" withdrawal, that's how I deposited.
I had a bonus but it wasn't played with at all.
I only have real money in my account.
I've cashed out on the site more than once, now that's the first time I've been waiting so long. The 14 days are up today, I paid out on 8/1/22.
Edited
Automatic translation:
Public
Public
2 years ago
Hello janiiiikk
Sorry you've faced issues wit ha delayed payout.
We've reached the PSP and looking forward to receiving their answer.
Will revert as soon as we get something.
Best regards
Public
Public
2 years ago
Translation
I hope the payment is in my account as soon as possible.
Have never had any problems like this and would love to continue playing on the site. She has always been good and on time.
Automatic translation:
Public
Public
2 years ago
Translation
Payout was canceled, 800 euros back on the player account.
Thanks for nothing first of all😀
Made a new payout of 300 euros. I hope it works this time. 😉
Automatic translation:
Public
Public
2 years ago
Translation
Now the payment will take so long again and will ultimately be canceled. I see it coming
Edited
Automatic translation:
Public
Public
2 years ago
Thank you very much, janiiiikk, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
2 years ago
Translation
Thank you, I hope to hear from your colleague and I hope you can help me quickly.
Automatic translation:
Public
Public
2 years ago
Dear janiiiikk,
I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint.
Dear Vulkan Vegas Casino,
Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
Public
Public
2 years ago
Translation
Dear Stefan, my payout was canceled and the money was credited back to my player account. Very annoying after 14 days of waiting. Now I have made 2 new payments 300 euros and 400 euros. I'm worried that I can't pay out my winnings.
Automatic translation:
Public
Public
2 years ago
Translation
I would be very happy if I didn't wait another 2 weeks for nothing! Please tell me clearly what's going on 
Edited
Automatic translation:
Public
Public
2 years ago
Translation
Hello, profit was paid out an hour ago but it's not in my bank account yet!
Automatic translation:
Public
Public
2 years ago
Hello, janiiiikk
We've checked the records, the withdrawals are successful, should be cleared onto the bank account within hours.
Kind regards
Public
Public
2 years ago
Translation
Case solved, money received! Thanks very much!
Edited
Automatic translation:
Public
Public
2 years ago
Dear janiiiikk,
I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
