HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 24 Nov 2020 | Case closed : 09 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hello,


I won 2000 euros at this casino, but I have not paid out until now.


can you please help me.


Greetings Thomas

Automatic translation:
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3 years ago

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Have you withdrawn any winnings successfully in the past from this casino? Could you please advise if your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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