Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Hello, I made a withdrawal in the amount of 470 reais at the casino and it's been 10 days and it doesn't fall into my account, I received an email saying that the withdrawal would have been successful, but nothing in my account I enter the casino to talk to the support, I only receive empty answers, and I was even mistreated with an attendant called Marco, can I help with you guys?

Dear Ze2235,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Ze2235,

Sorry to hear about your issue. Would you kindly provide the disputed transaction ID?

Since we can see only one withdrawal of 470 reals, and it's successful.

Thank you!

Exactly that 470 withdrawal that you say was successful has not hit my account until now.

Id :8b8289cb-6cc3-47d4-8a5f-850716c26bbb

Dear player,

Have you made a request re this to our support?

If not - please do so. They will gather all the necessary information and provide it to the payment provider.

Kind regards

I spoke with support yes, an attendant named Daniela says I have to wait 5 working days, an attendant named Paulo says I just have to wait and they will get in touch, another named Marco said I was supposed to get in touch with pix because it was their problem and it was very rude to me and it's been 15 days and I haven't received my money, now what's the point of putting money in a casino that when you want to withdraw a low amount like that you can't, it passes all these days and they don't solve it the problem, imagine if the value was greater? Every time you make a withdrawal will it be like this? I play at another casino and in a few minutes the money is in the account, this was the only one that gave me a problem because I studied the casino's reputation and it seemed good, now after that I can't trust it

Hello Ze2235

As far as we see, the request got declined.

Please make a new one, most preferably via a different payment method. We've also credited a compensation.

Kind regards

I saw that it was returned and I saw that they added 30 reais and redid the transaction and then the balance has already left the casino account, now I hope it enters my bank account, and it should be urgent because the balance has already left and I will only play this game again casino after receiving this deposit because the only thing that made me not play anymore was this, as soon as I receive this money I believe again because the balance left the casino account but no receipt came to me so far, and it didn't even enter the relationship of payments

Hello everyone,

Thank you Vulkan Vegas for your assistance with the withdrawal issue.

Ze2235, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment. Thank you very much in advance.

Ok, as soon as I confirm I'll come back here to communicate

It's no use, they really don't pay, they'll take more days and won't pay there are several recent complaints about the same reason here and nothing is done, if we don't meet the requirements they block us, now they have payment terms and they don't follow and nothing it's been done since June 15th I'm trying to withdraw my money, the money was returned, I redid the withdrawal and nothing, in fact, the transaction doesn't even enter my account history, account that is already verified, there's no need to wait so long for a transfer, I play at another casino and in minutes they make the transfer, it's been weeks and I haven't received my money, it was to be treated urgently because this problem happened, support doesn't work they just say to wait and they don't solve anything , after days they return my money to the casino player account, they don't explain why, I believe it's to force the player to play and lose the winnings, and I thought that through the casino guru it would be solved, but nothing and done going to 20 days of waiting to make a withdrawal, this is absurd when we deposit it is instant because we know that today transfers are like this and follow the winding

I will post here the last conversation I had with support after waiting more than 15 days and the money returned to the casino account and told me to redo the withdrawal and once again it didn't fall into my account, look at what support told me speaks greater lack of respect with the customer

I would really like the casino guru to help me with this issue, as I still haven't received my money and no one does anything this is MT frustrating

Hello Ze2235

We have just received the information from PIX, that all requests will be cancelled due to technical reasons.

We kindly ask you to use an alternative payout method, that is available in the cashier.

Thank you for understanding.

We also added a compensation.

Kind regards

Again this, it's been more than 20 days waiting for this payment and for the second time you guys do this, a lot of lack of respect with us always this excuse of technical problems with something so simple for us to roll extremely frustrating

We just wish it was us - then we would resolve the issue superfast, but when casino (as operator) depends on 3rd party payment providers that have troubles - there is not much we can do, unfortunately.

Kind regards

So change the provider look for a good one, because I play in another casino and I never had a problem, the money falls in my account in minutes, now will it be another month for me to receive my money?

The balance hasn't even returned to my casino account

Now 25 reais appeared in my casino account, and my balance is 500 reais

Hi!

25 reals was a compensation for inconveniences caused.

The amount of 525R$ was approved by the casino.

Would you kindly name the Casinos, please? This could really help us provide much better service for our customers.

Thank you in advance!

I already redid the 525 reais withdrawal for the third time now , I hope this time I receive it and fast , brazino777 pays in a few minutes but and it is not good for winnings I lost a lot and recovered very little , regarding bonuses and vulcan Vegas gains wash it off, but what's the point of earning and not receiving?

Yes, absolutely agreed!

Hope this time you will definitely get your winnings!

Kind regards

Always very difficult, today I received a transfer of 467.14 after more than 20 days of problem, I contacted the support of the vulkan vegas casino because the value would be 525.00 soon the support said that the problem was my bank because no amount was deducted, and then I sent a print of the transfer showing that I am speaking the real one and my bank did not deduct any amount from anything and yet the support insisted that the problem was with my bank and they never, ever solve anything in this Support

I await reply

Hello,

We would like to confirm there was no commission applied from the casino side:

Kindly consider the possible difference in the currency rates that could have been applied on the bank's side.

Kind regards

As a fee , if it is on my statement exactly what was transferred , now do I have to pay transfer fee from you guys ? 🤦 Where is the extract with the value of your transfer? There was no fee on the bank's side, I already spoke to the bank, there was another error from your payment provider, I ask that the amount of 57.86 be returned to my casino account

As you wish

Will the amount of 57.86 be returned to my casino account? I hope so, because once again there was an error with my payment

Casino guru, after all these days, the payment problem was solved, thanks for the intermediation, and I will still try to use the vulkan vegas casino, I hope that no more problems happen here, their support was more effective, but the support there at casino doesn't help at all saw it just for the record

Ze2235, please understand that the casino is not responsible for fees deducted by the payment provider such as transaction fees and currency exchange fees. Since you have received your winnings and it seems that Vulkan Vegas Casino made an exception and returned you money that has not even been deducted by them, we will now close this complaint as ‘resolved’ in our system. Thank you both for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.