HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €300

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 24 May 2022 | Resolved : 25 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Greece requested a withdrawal, but it has been pending since. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

I have made a withdrawal here for 3 weeks, their financial department is non-existent, they do not respond to emails when, of course they deposit them, they receive them normally and they send offers with bonuses uninterruptedly.

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1 year ago

Dear Rover2547,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago
Translation

Yes I am identified and I made a withdrawal a month ago which took place immediately. This time I do not even have information about what is happening

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1 year ago
Translation

I also did an evaluation for vulkan which no longer exists, I received an email that I have a reply from a representative of vulkan, I click on the link and nothing opens

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1 year ago
Translation

Thank you for everything, I do not know if you did something or if your page is to blame but obviously the companies are afraid of you, and the ice casino and vulkan approved and paid me within a few hours after I posted here! Thanks again, keep up the good work!

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1 year ago

Thank you for your reply, Rover2547. Do I understand correctly that you have already received your winnings?

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1 year ago
Translation

Yes, yes, you posted it, after a while, thank you very much

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1 year ago

Awesome news, Rover2547. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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