The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €900
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, everyone,
I played on 05/05/2022 and since 05/06/2022 my payment is on "processing". Each payment went quickly, but there are probably problems with this one. I'm only put off with "tomorrow" or "the specialist department will take care of it".
Automatic translation:
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1 year ago
Dear AH1810,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Hello Kristina,
Thank you for your prompt reply!
So should I reply here next week if nothing happens?
The whole thing just makes me very insecure, since other payouts of up to €2,400 have been paid out faster since I've been a customer there..
Thanks very much!
Greeting,
Alex
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1 year ago
Thank you for your reply, AH1810. I will leave this complaint opened and get back to you after the suggested time period. However, feel free to keep us updated and let us know if there is anything new in the meantime. Thank you in advance.
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1 year ago
Translation
Hi Kristina,
the money was simply returned. I have requested a new payout. No one could tell me why the chargeback was made.
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1 year ago
Translation
And now there's this... even though it wasn't there before. I do not understand that!
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1 year ago
Translation
I have now applied for a payout of €740 again... 
Automatic translation:
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1 year ago
Thank you for your reply, AH1810. Have you made any successful withdrawals before? Could you please confirm that you have filled out the required personal details?
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