The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the issue was resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €900
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, everyone,
I played on 05/05/2022 and since 05/06/2022 my payment is on "processing". Each payment went quickly, but there are probably problems with this one. I'm only put off with "tomorrow" or "the specialist department will take care of it".
Automatic translation:
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2 years ago
Dear AH1810,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
Thank you for your prompt reply!
So should I reply here next week if nothing happens?
The whole thing just makes me very insecure, since other payouts of up to €2,400 have been paid out faster since I've been a customer there..
Thanks very much!
Greeting,
Alex
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2 years ago
Thank you for your reply, AH1810. I will leave this complaint opened and get back to you after the suggested time period. However, feel free to keep us updated and let us know if there is anything new in the meantime. Thank you in advance.
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2 years ago
Translation
Hi Kristina,
the money was simply returned. I have requested a new payout. No one could tell me why the chargeback was made.
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2 years ago
Translation
And now there's this... even though it wasn't there before. I do not understand that!
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2 years ago
Translation
I have now applied for a payout of €740 again... 
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2 years ago
Thank you for your reply, AH1810. Have you made any successful withdrawals before? Could you please confirm that you have filled out the required personal details?
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2 years ago
Translation
Hello Kristina,
the problem is solved. It was about the minimum turnover...
There was probably an error, but everything is fine.
Vulkan Vegas is still a top casino!
Automatic translation:
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2 years ago
Awesome news, AH1810. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
