The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €11,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello dear casinogoru team, I was really lucky the first time and won a total of 11,000 euros. I wanted to state this again just to be on the safe side.
vulkanvegas has always paid out so far, only with such a sum I'm just careful.
the payment has been requested but nothing has happened so far.
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2 years ago
Dear Kendos1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your concern. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Knowing from your previous complaint that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
payment was ordered by me yesterday. I won the big wins without a bonus.
up until now i have never had any problems with payouts i just heard that casinos don't like to pay you out if you win big i'm sure that there won't be any problems this time either i'm just being careful.
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2 years ago
Dear Kendos1990
Congratulations on your win!
Can you please specify which T&Cs of the casino are breached that caused creating the complaint?
Thank you so much in advance!
Kind egards
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2 years ago
Translation
Hello there is no complaint as such! I'm just amazed why the amount is still there as such.
I'm just happy since winning. Vulkanvegas is so serious and rtp has been amazing until now
Many thanks also to the Casinogoru team, I will definitely donate something to you!
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2 years ago
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2500 have already been transferred thanks!
When everything is there I will let you know
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2 years ago
Thank you very much, Kendos1990, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal of all your winnings. Please keep me informed.
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2 years ago
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Only 2000 are missing then everything would be there
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2 years ago
Perfect 🙂 Please let me know when you receive the remaining amount. Hopefully, it won't take much longer.
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2 years ago
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everything has come! vulcanvegas 10/10 without much discussion or headaches
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kendos1990, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
