HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €300

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 07 Feb 2022 | Resolved : 09 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Greece is experiencing problems with requesting withdrawals. The player confirmed the issue was resolved.

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2 years ago

I made normal deposits here for almost a year in the specific casino and I had no profits, two weeks ago I made a profit and when I withdrew they sent me an email that I had to upload some documents and I did. I uploaded all the documents. Then I made a withdrawal again which was canceled again. I sent them an e-mail that I had sent all the documents they asked for and I did not receive a reply in the mail or in the chat. I made a withdrawal again and they canceled it again and I sent an email again ... This has been happening for two weeks now ... they do not answer me ... They can take the money, however. I need help

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2 years ago

Dear efi,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that this was your first withdrawal attempt? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

finally my issue was resolved in consultation with VulkanVegas. I would like to close the issue. Thank you

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2 years ago

Awesome news, efi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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