The player from Portugal is dissatisfied with the withdrawal process. The player confirmed he received his winnings.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €375
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good afternoon.
I come to file my complaint, since December 15th I asked for the redemption of my prizes and until today, money doesn't even see it, I've talked to people on the program's chat countless times and the excuses are always the same. processed I have to wait. It's a shame not to comply with the legal payment terms that would be a maximum of 5 working days and with that it already takes 7 days.
My kyc validation process is done and valid and it's a shame they don't return the money to people, I know of other friends who are waiting, it's been 10 days and nothing
Automatic translation:
Public
Public
3 years ago
Dear Paulo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before? Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Dear Paulo,
The withdrawal request was approved by the Casino on Dec 15.
Since it's a bank transfer it may take up to 10 workings days, and considering the Holiday season...
Pardon for the delay, hope your request will be processed very soon by the bank.
Kind regards
Public
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3 years ago
Translation
Good afternoon, thank you for the answers, I will be waiting then for 10 working days as you say, since I'm already waiting for 8 days.
I don't understand if it can take up to 10 days because this is not explained and said, because what is mentioned on your page is from 12 hours to 5 days.
Hence my dissatisfaction with using other platforms and at the end of 72 hours I already have the money in my bank.
And it's normal to think that something isn't right when you go past the stipulated payment deadline.
Greetings Paulo Espinheira
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Public
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3 years ago
Translation
Good Morning.
It's been 10 days and so far zero money in my account.
The only thing I got was an email saying the transfer was successful but I haven't received any money so far.
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