HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €37,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 09 Sep 2021 | Case closed : 04 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Good day


Thank you very much for the disturbance, but I have to get in touch because I have lost confidence in the casino since I read all the reviews….

So I once paid out an amount of € 850 at the casino everything was perfect the money was in the account in just a few hours ...

Now it's been a few days I haven't received any money, according to the support everything has been processed and I have to wait for some payment provider to transfer the money ..? According to Vulkan Vegas, they say everything has been processed

I ask for your help. I am already overdue in rent. I need the money urgently. I have played a lot and paid in


Thanks very much

Automatic translation:
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3 years ago

Dear Haris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Would you be so kind and clarify when exactly you requested this withdrawal?

Looking forward to hearing from you

Best regards,

Kristina

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3 years ago

Dear Haris,


Can you kindly specify the transaction ID disputed and the exact disputed amount of money?


Thank you in advance!


Kind regards


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3 years ago
Translation

Hello

I now apologize again and can only say the opposite

so the payout is through for the second time without any problems ...

People just scare you with your comments or statements

everything went well


I thank myself

Automatic translation:
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3 years ago

Haris, I apologize, but I am not sure I understand correctly. Have you already received the withdrawal this complaint was initially about? If not, would you be so kind and cooperate with the casino representative?

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3 years ago

Dear Haris,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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