Vulkan Vegas Casino - Player’s withdrawal has been delayed.

I made a withdrawal and so far, they have not paid me, it's still processing. It's been 2 weeks, they told me it would take 5 business days and they didn't fulfill what they promised. They have no respect for their customers, I will no longer play at this casino, Vulkan, I want my payment.

Dear elisangelaa217,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please advise if it was your first withdrawal in this casino?
• Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

They returned the money to the wallet but now they blocked me, I can't log in to make a new withdrawal request, no, and the first time I make a withdrawal, and the first time there's a problem, I've never had a problem with them, but now they're leaving it like this. to wish

Hello

We can confirm, that the account was never blocked.

Also, we can see the money was returned onto your gaming account, we are kindly asking to make a withdrawal request via PIX.

Kind regards

Ok, I'll do that and let's see how much longer it will take to make the payments.

Thank you very much, Vulkan Vegas Casino Team, for your assistance.

Dear elisangelaa217,

Please request a new withdrawal and keep me updated about any further developments. Looking forward to hearing from you.

Dear elisangelaa217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.