Vulkan Vegas Casino - Player’s withdrawal has been delayed.

KYC VERIFICATION TOOK LONG.. I have sent all my ID'S. I ALSO WENT TO THE BANK TO REQUEST BANK STATEMENT. THEY ASK FOR PROOF OF WEALTH. I don't have any assets yet because I just rely on my allowances.That is we gamble right just to try our luck? then we cannot widraw just a small winnings because the Vulkan Casino kyc verification kept on asking any proof? what else can i send? i have sent a total of 5 or 6 ID's with My name and address. isn't that enough? to get verified? they just dont want to taste our winnings

Dear jackiemags29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That is unfair. When we players deposited money, there's no sign of difficulty. Now when we want to widraw our money, there's a problem now?

My account was verified.

please close this case

Thank you for your reply, jackiemags29. Do I understand correctly that your issue has been resolved?

Dear jackiemags29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.