The player from the Philippines had requested a withdrawal prior to submitting this complaint. However, their winnings hadn't been received yet. Despite the Complaints Team having explained the possible reasons for the delay and extending the timer for the player's response, the player chose to close the case without confirming whether the issue was resolved. The lack of further communication from the player led to the complaint being rejected.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: 2,000 ₱
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
KYC VERIFICATION TOOK LONG.. I have sent all my ID'S. I ALSO WENT TO THE BANK TO REQUEST BANK STATEMENT. THEY ASK FOR PROOF OF WEALTH. I don't have any assets yet because I just rely on my allowances.That is we gamble right just to try our luck? then we cannot widraw just a small winnings because the Vulkan Casino kyc verification kept on asking any proof? what else can i send? i have sent a total of 5 or 6 ID's with My name and address. isn't that enough? to get verified? they just dont want to taste our winnings
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7 months ago
Dear jackiemags29,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
That is unfair. When we players deposited money, there's no sign of difficulty. Now when we want to widraw our money, there's a problem now?
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6 months ago
Thank you for your reply, jackiemags29. Do I understand correctly that your issue has been resolved?
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