The player from Brazil had been attempting to withdraw her winnings for over a month. Despite having placed two withdrawal requests, the money kept getting returned to her account and the issue remained unresolved. We had extended the response timer by 7 days, seeking more information from her. However, due to the lack of response from the player regarding our messages and questions, we had to reject the case. Consequently, we could not proceed with any further investigation or provide potential solutions to address the issue at hand.
Vulkan Vegas Casino - Player’s winnings keep returning to account.
Amount: 350 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
I placed two withdrawal requests, one on 30/09 and the other on 01/10. Since then, I have been trying to withdraw my winnings. I was told to wait for 5 days but the money keeps getting returned to my account. This issue has been going on for over a month now and I haven't been able to receive my winnings. I have been using this casino for almost a year now and this problem has only recently begun. I would appreciate a solution so I could receive my winnings.
Automatic translation:
Public
Public
1 year ago
Dear Marta821,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
- Do I understand correctly that the withdrawal is still pending inside your account without being processed?
- Have you been advised why you can’t withdraw your winnings?
- Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is an unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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Public
12 months ago
Dear Marta821,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
