Vulkan Vegas Casino - Player’s winnings haven’t been received yet.

I played at vulkan vegas casino. I won, I was even surprised, the withdrawal fell on the same day. Then I made 2 more deposits and won 1,400 again. I made the withdrawal request on the 19th and so far it hasn't dropped, the money doesn't leave the account, I can't talk to support. I already sent an email and no one responds. But I am sending myself the promotions normally via email. Another thing, when checking the account, I sent documents and sent data from the inter account that the pix is my cell phone. In the withdrawal he said he wanted it at the Inter bank, they sent the money to Itaú. Using my CPF as a pix, since I didn't authorize this bank. And the deposits I make are through Inter. Now casino guru help me contact them to solve my withdrawal problem. Because I can't.

Dear DRICA1972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DRICA1972

We've checked your account, and you do not have any new withdrawal requests.

Can you please specify the disputed transaction ID?

Kind regards

As you said, I don't have any withdrawal requests. Because I request the withdrawal and nothing. I can't even talk to support.

Dear DRICA1972,

Have you received your withdrawal from the casino yet?

Dear DRICA1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.