The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player’s winnings haven’t been received yet.
Amount: €230
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear team,
On Friday September 23rd I requested a withdrawal. This money came from a bonus that I successfully implemented. To date, the money is not in my account and the status has been on "processing" since 23.9.
The same with a payout of 100 euros that I requested on Monday, September 26 (played without a bonus).
Customer service always says I should wait, such small sums are usually in my account within 48 hours.
Here on Casino Guru I have now read that the license from this casino was fake and the casino was closed.
Now I'm completely confused as to whether I'll even get my money.
Automatic translation:
Public
Public
1 year ago
Dear Zockahontas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Thanks, maybe I was a little impatient as I read a lot of negative reviews about VV withdrawal. And with the license, but I realized earlier that it was another Vulcan Vegas with the fake license.
money is on it!
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, Zockahontas. Do I understand correctly that you have received your winnings?
Public
Public
1 year ago
Dear Zockahontas,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 year ago
Translation
I have received my winnings.
A heartfelt thank you!
Automatic translation:
Public
Public
1 year ago
Awesome news, Zockahontas. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Please disable your AdBlock