Home Complaints Vulkan Vegas Casino - Player’s winnings have been voided.

Amount: €2,600

Vulkan Vegas Casino - Player’s winnings have been voided.

7.8/10 Good reputation Submitted: 31 Jul 2020 | Case opened
Current status

Waiting for player to reply

3d 1h 24m 56s

Case summary

4 days ago - 02 Aug 2020

The player from Germany had his winnings cancelled.

Written by Petronela
Casino analyst and complaint specialist
Show English translation Show German original

Good evening here again, I wrote to them again today because there was a lot of stress if there was a possibility I would like to send him the whole screenshots about it now it's as far as I have paid € 50 before that, € 50 extra from they got my 50 € gambled away again then the 50 of them continued to play so I got over 3000 then it went so far that it was at some point 2600 and then the point would have to be reached where it was suddenly 2600 gone and to 150 came and they want to tell me now if I understood correctly that the bonus money was and that was changed to real money and therefore only 150 would have been I don't know how something should go because that has nothing to do with my casino In my opinion, I play in several casinos and I've never experienced such nonsense what should I say as I said I can send him all screenshots if it really was e via e-mail or something like that you can look at what they wrote for stuff and also kidnapped me if you read that then you know what I mean I feel really screwed yes then I wish you a nice evening and I appreciate your reply, Sincerely *** Mike

Automatic translation

Additional comment from the player:

"It is about my money from now on from 2600 euros to 150 euros true I have played with 5 euros which have already tried to reach in every possible way but no one answers me with pictures like it from the 2600vauf 150 suddenly goes"


Dear Mike,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand it correctly that your winnings have been confiscated? You can forward any relevant communication and screenshots to petronela.k@casino.guru. I will be waiting for your reply patiently.

Best regards,



Thank you very much for forwarding all the screenshots, however, I would like to ask you to elaborate a little bit on your issue. Have you redeemed any promotional offer when depositing funds into your account? 

Mike has 3d 1h 24m 56s to reply