Vulkan Vegas Casino - Player’s winnings have been reduced.

I won 50 free spins, win 130, I was playing, I accumulated 400 and fulfilled the rollover of 750, and I only got 130 blz I already knew, asked for a deposit of 35 and I did blz, at the time of withdrawal ask for 135 and it was not, then ask for 140 blz, and leave 140 there, from Nothing the money starts to disappear, and I thought It's going to FALL already, then it was cancelled, and they're cool that I played without having the history there. It solves there for me, because I was lezado by the casino, I just want what is rightfully mine.

Dear Francisco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Were your winnings accumulated from Free Spins entirely?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello, I deposited 35, I completed the rollover and won is 130 and deposited 35 for withdrawal, and asked for 2 withdrawals and none fell, they were rejected. I found it strange for money to disappear without me playing

Additional comments from the player:

"Hello Petronella, I hope it helps, ask for a withdrawal at the Vulkan Vegas casino, and I thought it was going to fall and The money was disappearing little by little until it ended and I don't know how, I thought I was withholding to FALL in my account, but it didn't fall , help me to rezolver I just want my 140 reais, by the way I made a deposit of 35."

Dear Francisco,

Could you please forward screenshots of your cashier and bonus histories at your earliest convenience? Thank you very much in advance.

There is this business there

Dear Francisco,

Sorry, but we truly cannot understand your question.

Can you please be a bit more specific?

Thank you in advance!

Kind regards

I couldn't withdraw, the money just disappeared

Ask for a withdrawal of 140 and the money simply disappeared until it was over, and I thought it was going to fall into my account, I fulfilled the bonus rollover they give and made a deposit of 35. I want my 140 that's all

Hello,

We'd like to confirm, that the player indeed wagered 130.00 BRL, that converted into real money balance.

But afterwards the player continued playing and eventually the balance is now zero.

Dear Player, please refer to the gaming transaction for the period of 29.05.2022.

Kind regards

I didn't play The money out of nowhere started to go down without me doing anything. You are acting in bad faith against me, I don't know how or how they did it. More Money was gone in a matter of minutes without me playing. Investigate the ip or if it was the same player. I only know that it wasn't me and level a capote of the 35 that I deposited.

Dear Francisco,

Could you please forward your game history after the withdrawal has been requested (29/05/2022 19:34)

Thank you very much in advance.

Hello Francisco, Petronela

We've checked the authorization journal - no suspicious activities discovered.

Logins from the same IP addresses, same device - Xiaomi Redmi 10 Prime.

Kind regards

I give up, worst casino I've ever played. Took my money in the hard face

Dear Francisco,

Please understand that if your game history suggests that you have played your funds, there is not much we can do to prove otherwise. These cases are very difficult to fight, and many times end up being rejected as supporting evidence from players is insufficient.

Dear Vulkan Vegas Casino team,

Could you please forward player's history and the authorization journal to petronela.k@casino.guru? Thank you very much in advance.

Hello Petronela,

The details have been sent.

Kind regards

Thank you very much, Vulkan vegas Casino team, for your reply and supporting evidence.

Dear Francisco,

I'm truly sorry but we received supporting evidence from casino that your active balance has been played down and no suspicious activity (logins from other IP addresses) in your account was detected.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Francisco,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.