The player from Germany noticed that in his game history were recorded bets he didn’t place. We closed this complaint as per the player's request.
Vulkan Vegas Casino - Player’s winnings disappeared.
Amount: €1,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello, I found out that I was cheated on at Vulkan Vegas. I looked at my game history and found that when I won the amount was deducted again and again and then there were stakes per game sometimes 40 euros then 85 euros which I would never bet. I bet a maximum of 10 euros. It would be nice if I could be helped. LG karsten87 
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3 years ago
Dear karsten87,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you played with a bonus, please? If yes, please post here the link to the offer you redeemed.
How much money is currently in your account, please?
Also, have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Dear karsten87
Would you kindly provide us with the game rounds (you may copy them from the gaming history) and we will gladly supply you with the game-round outcome (screenshot).
Thank you in advance
Kind regards
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3 years ago
Translation
Hello, I didn't have a bonus. I have no more money in the account. What do you mean by game round. The complete game history. There are over 230 game rounds with other games and everything went normally. I mean 230 pages
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3 years ago
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I started with that. Everything went normally except for the Crystal Ball game
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3 years ago
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On some pages it is normal and then again it is not and as I already wrote I never bet more than 10 euros
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3 years ago
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And here the worst if 85 euros or 50 euros wins I would have allegedly set them again that no normal person does 
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3 years ago
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This is my highest stake in what is real and no 15, 20, 25, 40, 50 or 85 euros has been manipulated here 
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3 years ago
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You could also request the game history of Vulkan Vegas with my consent
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3 years ago
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Based on the times in the game history, I would never have had the time to change the stakes within 1 to 2 seconds when watching some games
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3 years ago
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When asked if I got in touch with the casino. Yes, I chat and I was told that I had made the bets. Which is a cheek. I can only emphasize once again that I have never made such bets, that corresponds to any logic. I don't think a single player would do that.
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3 years ago
Dear karsten87
Does anyone have access to your account? (Including siblings, relatives etc?)
Kind regards
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3 years ago
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Hello, nobody has contact on my account, only me.
Lg
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