Vulkan Vegas Casino - Player’s unresolved deposit error and casino non-response.

3 days now waiting on an email to return my money 280 euro ... I was playing a game I won a few euro and decided to buy a bonus 280 euro for a god mode on a game ...god mode is right 280 gone I got an error code sent it straight away to live chat said they would sort it waited for maybe 40 mins to be told my messages where forward on to some other department they would contact me by email shortly. 3 days later nothing I had enough of there messing decided to close account they wouldn't let me ... So I emailed the support directly myself and still no answer this site has gone down hill very quickly it was 1 of the best around .. anyway I've tried live chat email nothing I have the screenshot of the error if anyone wants to see it

Hello Cabra54,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please keep in mind that such issues may take up to a weeks as the casino must contact the game provider.

Looking forward to your answer.

Regards,

Nick

My account has been verified over a year no I've withdrew money on a few occasions this is nothing to do with any of that I also don't play with bonuses I sent 2 emails 2 days ago I firsts spoke to the 4 days ago they said it was been sorted I have shared the 2 screen shots showing it was the provider error so it's not my fault at all I Don't see why it wasn't returned straight away

Dear Cabra54

We are here to assist you.

Can you please confirm we are talking about the account of yours, that has opted for a break-time?

Thank you!

Regards

Yes 6 weeks because I'm so annoyed this was not resolved I would like my money returned to my card ...I asked to close account and your live chat convinced me to take a break rather than close account till this was resolved

Also you have my email why make this public why not email me or even call me you have my number also ... I think this in not the way to treat a good customer who has been with you a long time

5 working days now not even an email to update me on refunding

Ok update ..still no contact of them I have asked live chat for a phone number but I was told they are having phone difficulties..(rubbish) there site has really dropped by reading all the new reviews about them you can see there is big changes

Dear Vulkan Vegas,

Could you please provide an update regarding the player's refund?

Dear Cabra54

We can see that the e-mail was sent just yesterday. For obvious reasons, it is impossible to conduct investigation so quickly, since contacting a provider is required.

Thank you for understanding.

Kind regards

Yes I emailed you again yesterday because you don't answer or update the customer on what is happening

Dear Cabra54

According to our records, that was the first time you informed us. Right afterwards, the ticket was created.

As per the moment being - the amount of 280eur was credited onto your account.

Hope this resolves.

Kind regards

My account is in time out as you no because I couldn't close it can you send it to my bank please

Dear Cabra54

Casino is unable to make any withdrawal requests. Only the player can.

Regards

I have spoke to live chat which told me to directly email you which I have done again I need access to my account to withdraw so can you organise that please

I'd just like to thank casino guru plus the support staff in vulkan Vegas for helping sort this out happy Christmas and thank you ..... Case closed

Dear Cabra54,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru