The player from Mexico is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.
Amount: Mex$2,420
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
There are several times that I try to withdraw my fund but it still does not go through "TECHNICAL FAILURES" and that I try again, I make my withdrawal of funds by transfer and they continue to reject my withdrawal, I asked for another method, they recommended an electronic wallet and even So they keep rejecting me, now they ask me to upload documents when my account is already verified
Automatic translation:
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1 year ago
Dear Suyleen,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Suyleen
According to our records, the transaction was completed at 17.02.2023 21:40:25 (UTC)
Please kindly let us know if the issue still persists.
Kind regards
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1 year ago
Thank you, Suyleen, for the update. Do I have your permission to mark this complaint as resolved or is there anything else we could try to help you with?
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1 year ago
Dear Suyleen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Suyleen, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
