Vulkan Vegas Casino - Player's struggling to withdraw their winnings.

Nice to meet you, GURU.

I have been denied withdrawals at Vulcan Vegas Casino for 3 weeks and have not yet withdrawn.

First of all, this site has a principle of withdrawal within 5 days.

Among them, there was a withdrawal hold for 10 days in the latter half of December.

So I canceled the withdrawal application and lost all the funds, so I deposited again from credit 0 and withdrew with cash $ 10085.

I applied for withdrawal on January 1st.

However, the withdrawal of $10,000 was refused on January 13th, and I was told that "due to a technical error, please apply for withdrawal again", so I applied again.

However, yesterday, on the 19th, withdrawal of $10,000 was refused again.

And when I tried to apply for withdrawal again, I could only apply for withdrawal up to $ 4000.

The problem is that the chat support has not responded to any emails from the technical department while telling them that they will not know unless they ask the technical department for both the previous refusal and the fact that they have repeatedly refused withdrawals twice. It is the point that withdrawals are delayed all three times.

If I don't contact the chat, I don't know if the withdrawal was refused, I don't know when the withdrawal was refused, I don't even know the reason for the withdrawal. No, I decided to file a complaint because I judged that there was no way to withdraw money in such a situation.

Thank you for your support so that we can support withdrawals.

Dear ippon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have not made any successful withdrawals so far? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made withdrawals in the past.

I haven't been able to withdraw many times recently, and I'm in trouble because the support response has been repeated in the same way.

KYC inspection has already passed.

I have won a prize.

Thank you.

Thank you for your reply, ippon. Do you currently have any pending withdrawals? Have you tried requesting a withdrawal via an alternative withdrawal method?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Withdrawal completed. solved.

Dear ippon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru