Vulkan Vegas Casino - Player's struggling to withdraw her winnings.

You cannot withdraw your money - my withdrawals got rejected several times without any reason provided.

I have uploaded all requested documents, ID, even employment of contact - basically all the specific data needed.

However they rejected the withdrawal, making it impossible to get your moeny from them - depositing money to them works in a matter of seconds though, so something definately not working right there. I have deleted my account and will never ever use this site again, there are enough legit casinos online.

Dear luckyLuke7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear luckyLuke7,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

You can close the complaint I have already deleted my account with Vulkan Vegas and switched over to better alternatives.

Thank you for your reply, luckyLuke7. I am closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.