HomeComplaintsVulkan Vegas Casino - Player’s struggling to withdraw their winnings.

Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

Amount: 520 S/.

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 10 Dec 2021 | Case closed : 29 Dec 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Peru is experiencing difficulties withdrawing their funds. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
2 years ago
Translation

I want to make a transfer to my account but I can't, why is it ???

I get an error ... please help me

file

Automatic translation:
Public
Public
2 years ago

Dear juanairis2266,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago

Dear juanairis2266,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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