Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

My complaint is because I want to withdraw my winnings and I have not been able to. I want to withdraw with the MasterCard visa method and they tell me that it does not work, the electronic wallets do not have currencies in Argentine pesos I cannot register and withdraw money with that method therefore I want it to be refunded to my bank account. But they still haven't solved it for me. I am not going to play any more in international casinos since it is very difficult to withdraw your funds, they do it for you so my winnings are few but they should work in a simpler way. I wait for an answer

Dear Luisi5356,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The truth is that they do not continue with the same withdrawal methods, electronic wallets. If the casino does not have more withdrawal options, they should not allow people from all over the world to play, to avoid these setbacks when registering they should put their conditions. The rest is all very well I have no complaints it is only the withdrawal of money.

Thank you very much, Luisi5356, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Luisi5356,

I’m sorry to hear that you’re been experiencing issues withdrawing your funds. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Vulkan Vegas Casino to join this conversation and participate in the resolution of Luisi5356’s complaint.

Dear Luisi5356

Sorry to hear about your issue. Would you kindly specify what payment options do you see in cashier for withdrawal, and method would you prefer to withdraw with?

Thank you in advance!

Kind regards

Thank you, Vulkan Vegas, for the reply.

Dear Luisi5356,

Has there been any news regarding the issue? I’m extending the timer by 7 days. Please note that in case you don’t reply in the given time frame, I will have to reject your complaint.

I have no other options other than electronic wallets and I cannot become a user of any, they do not have currencies in Argentine pesos, I am tired of telling them that I could not withdraw the money, they still have not solved the problem, I want them to deposit it in my account with Visa MasterCard card. And they tell me in response that they are having trouble with that method.

Dear Luisi5356

According to our payment provider, the following withdrawal options are being offered at the moment:

interac_etransfer

muchbetter

neteller

skrill

ecopayz

Unfortunately, bank cards are not available at the moment.

Thank you for understanding.

Kind regards

Thank you, Vulkan Vegas Casino, for informing us.

Dear Luisi5356,

I would recommend using ecoPayz as it supports ARS currency. Alternatively, you can create an account with any of the listed payment processors and choose an alternative currency. The only disadvantage would be that there might be some currency conversion fees involved.

Dear Luisi5356,

Have there been any new developments regarding the issue? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Unfortunately, we’re forced to reject this case because Luisi5356 has stopped responding to our messages and questions. Without their cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.