Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

so I want you to make a deposit in the account, why are withdrawals rejected because? I won over € 1400 and have already asked for € 1000 in withdrawal and nothing, I've lowered it to € 800 and so far nothing

Dear Ricardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the account verification successfully in the past? Was this your first attempt to withdraw the winnings? Lastly, which payment method you have opted for? I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

The account checks are now complete, I have tried in several ways to make a withdrawal, from credit debit card to opening a virtual account on one of the platforms in which they have a partnership.

Dear Ricardo,

Have you deposited any funds into your account? Which payment method you have used?

Additional comments from the player:

hello they reject my withdrawal requests,

I even made a deposit again as I was asked of course that 10 € no more than this, and even then they send me the following message (Hello!

We noticed that you are trying to make a withdrawal to a new attribute. For a successful withdrawal, we ask you to make a deposit with the new method.

In case of any additional questions you can always send us an email, contact us via Online-chat or by phone +35725654268 .

Best Regards,

Igor

VulkanVegas Support Team)

I already have an account abroad to withdraw the money and still nothing.

Thank you very much, Ricardo, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ricardo,

I am very sorry to hear about your problem.

I would like to invite Vulkan Vegas Casino to join this conversation and give us an explanation of why Ricardo's withdrawal has been delayed.

Hello

According to our records the withdrawal was confirmed 5 hours ago, hence this is a bank transfer - it may take 5-7 bank days.

Kind regards,

Alexander

Thank you for the update and quick response.

Ricardo, we will wait for your confirmation and hopefully, we can close this complaint as resolved soon.

Ok I'll wait

May I ask you Riicardo if you got paid?

Yes, with a lot of cost, now I realized something that is, you are using a third party casino company to induce them to judge with algorithms, and they ask for deposits and proof of them in the photo, then they still ask for more deposits.

get the tip

I am glad we can successfully close this complaint as resolved. Thanks for the confirmation and wish you all best.