Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Hello, accredit vulkan with a visa card. But in my country they don't allow the casino to deposit you to your account or card.

I wanted to withdraw through payeer, which is the only wallet where I could create an account in Guatemala. But it tells me incomplete transaction I need help please

Dear Jairo,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you in my country it is only available for my award to be credited through payeer. How could I request my award by this means?

Could you please advise if you have contacted the casino directly regarding this issue?

Dear Jairo

In order to proceed with the withdrawal via Payeer, please kindly provide the documents requested by our support via e-mail, multiple times. Thank you in advance!

Kind regards

Thank you, the documents have already been sent. Required I am in the process of verification.

Thank you very much, both sides, for the update.

Dear Jairo,

Please keep me informed about any developments.

Hello, my account is already verified in payeer, vulkan already has everything that was requested and the collection of my prize continues to be rejected

Thank you very much, Jairo, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jairo,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to ask Vulkan Vegas Casino for a reply.

Dear Jairo, Petronela, Peter

Just checked the player's account, all three transactions are being processed on the payment provider's side. We should wait for the final status of the transactions and take it from there.

Kind regards

Thank you for your reply Vulkan Vegas team.

Dear Jairo,

Please keep me updated on the status of your withdrawals. I will set the timer to 7 days.

Dear Jairo,

Has there been any news?

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this complaint.