HomeComplaintsVulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Amount: €170

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 02 Sep 2020 | Case closed : 17 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Denmark is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

can deposit well with all cards, but can obviously only pay out to mastercard. and that's all you know about poor service. and long wait time

Automatic translation:
Public
Public
4 years ago

Dear Mathias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please confirm that this were your first withdrawal request in this casino?

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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Public
4 years ago

Dear Mathias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
Public
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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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