The player from Denmark is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
can deposit well with all cards, but can obviously only pay out to mastercard. and that's all you know about poor service. and long wait time
Dear Mathias,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please confirm that this were your first withdrawal request in this casino?
I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela