HomeComplaintsVulkan Vegas Casino - Player’s struggling to withdraw their winnings.

Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

Amount: 2,000 kr.

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 24 Feb 2021 | Case closed : 11 Mar 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Denmark is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

They say they can not pay by card and therefore I am automatically forwarded for bank transfer. Subsequently, I try to make a bank transfer and my account has time to be approved, but then the bank transfer is rejected. When I now try to make a payout, I am automatically redirected to Skrill. Can it be true that you just have to keep accepting more requirements for documentation and never be allowed to pay out the way you want?

Automatic translation:
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Public
3 years ago

Dear mesklin9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too. 

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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Public
3 years ago

Dear mesklin9,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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