Vulkan Vegas Casino - Player’s struggling to withdraw their winnings.

I deposited wit visa debit card and hav made numerous withdrawal all rejected. Online chat say it’s my bank that rejected not accepting the payments. I hav checked wit my bank and tis is not the case. They want to use another card and deposit first which I’m not willing to do when they won’t withdrawn my funds I am owed? Your reviews help b appreciated.

Dear Snowey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When you were notified about the payment being rejected by the bank, I believe it was an intermediary bank, not yours. Could you please advise if you have received any payments in the past?

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes fully verified and no previous withdrawals

Dear Snowey

I can see multiple transactions were cancelled by you, several were cancelled by the card issue (your bank) with the reason - "Card Issuer decline. General, refer to card Issuer".

Currently, I do not see any withdrawal requests at all.

Kind regards,

Alexander

As I said my bank didn’t decline any payments from ye or any other casino. I no longer will b using your casino

Dear Snowey

Should I proceed and close your account?

Kind regards,

Alexander

Yes u can and I advised anyone I know not to go near ye as ye don’t payout on withdrawals

I hereby confirm your account has been closed.

Good luck!

Best regards,

Alexander

Dear Snowey,

Since you have closed your account, I’m afraid, there is not much we could do for you. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.

Dear Alexander and Vulkan Vegas Casino,

Thank you for your assistance regarding this issue.