HomeComplaintsVulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.

Amount: €240

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 01 Dec 2020 | Case closed : 17 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Deposits are possible without any problems, if you initiate a withdrawal the credit remains in the account so that you can continue playing and lose everything again ... you are fobbed off with countless excuses why the payout does not work ... 100% fraud ... sad that so a criminal site is not closed ... FINGER AWAY

Automatic translation:
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3 years ago

Dear abgezockter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please allow the casino a few days to receive your documents and check them thoroughly. We kindly ask you for some patience until this process is completed.

Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Dear abgezockter,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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