The player from Austria is complaining about the lengthy verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Deposits are possible without any problems, if you initiate a withdrawal the credit remains in the account so that you can continue playing and lose everything again ... you are fobbed off with countless excuses why the payout does not work ... 100% fraud ... sad that so a criminal site is not closed ... FINGER AWAY
Dear abgezockter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please allow the casino a few days to receive your documents and check them thoroughly. We kindly ask you for some patience until this process is completed.
Please let us know if this advice was helpful or we need to intervene. Looking forward to hearing from you.
Best regards,
Petronela