Home Complaints Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.

Amount: €800

Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.

7.8/10 Good reputation Submitted: 31 Jul 2020 | Case opened
Current status

Waiting for player to reply

3d 1h 25m 4s

Case summary

4 days ago - 02 Aug 2020

The player from Germany is experiencing difficulties withdrawing her winnings.

Written by Petronela
Casino analyst and complaint specialist
Public
Show English translation Show German original

I played regularly on the platform without a bonus and won a total of 800 euros, which I can also prove.

However, payments were not made even after verification.



Automatic translation
Public

Dear Birgit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been successfully verified in the past? Have you received any winnings from this casino previously? If there’s any relevant communication between you and the casino, please forward it together with confirmation of the account verification to petronela.k@casino.guru.

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Birgit has 3d 1h 25m 4s to reply